Shipping & Delivery Policy

Designandown is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Friday & Public holidays.
We will try our best to ship your collections as early as we can. We only ship to open home addresses and do not ship to P.O. Box address.
Delivery is normally Door-to-Door but there may be instances where this is not possible due to courier company limitations or local laws.

Shipping Carriers
We use the following carrier(s) to deliver our orders:
Aramex Emirates LLC. UAE
we deliver normally within 2 – 8 days.

Tel: +971 (600) 544000 (Customer Service)
Fax: + 971 (4) 2865050

We may use also other method for shipments to deliver on time, in case it is needed.

Shipping / Delivery Time
United Arab Emirates 1 – 2 Working Days*
Other Countries in GCC 3-4 working Days (international priority)

* Please note that any order submitted on the site after 5.00 pm UAE time would be considered for processing on the next working day. (We work from Sunday to Thursday, 9:00 AM to 6:00 PM, excluding UAE Public holidays)

International Shipping / Shipping Destinations
International shipping charges will be subject to the weight and size of the product. Before the payment process you will be shown what the shipping costs will be, and have the choice to cancel the order if you decide.

Estimated delivery time and cost will be dependent on your country of residence and weight of the package. Upon placing your order, you will receive an e-mail detailing your order with a quote for shipping cost and estimated delivery time.
Please note that customers are responsible for paying any customs fees and duties charged by their respective countries.

All international orders are sent using Aramex. Delivery will take from 3-5 days depending on the country and local customs procedure.

Currently Only GCC countries are allowed as a destination for shipping for online purchase:
United Arab Emirates, Saudi Arabia, Oman, Kuwait, Qatar, and Bahrain.
For International sales and shipping please contacts us.

Shipping / Delivery Costs:

Shipping costs will be calculated as combination of the following:

– Weight and Size of Package.
– Method of shipment such as Ground, Air, Ship etc.
– The location you are shipping from (city, state, country)
– The location you are shipping to (also called the destination country)

International Shipping Rates:
International shipping charges will be subject to the weight and size of the product. Before the payment process you will be shown what the shipping costs will be, and have the choice to cancel the order if you decide.

Payment Option:
We accept the following methods of payment:
– Credit Card* (VISA, MASTER CARD, AMERICAN EXPRESS)
– PayPal

*Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Order Tracking:
when a tracking # is provided by the shipping carrier, we will update your order with the tracking information. You may then track the status of your shipment through the courier company’s website.

You can always track your orders through the website, after log-in.

Customs, Duties and Taxes

Customs fees, import duties, taxes and other charges to the shipment may vary in the international orders.
AMT has no control over these charges and cannot provide any estimates for fees expected.
Please Contact your Local Customs Office for further details.

Note: This shipping information is provided to you for general information purposes and may not be applicable or accurate for shipments processed with some carriers or for goods shipped across certain international borders.
For international shipments, please also check with countries whose borders your shipment may cross for any additional rules, regulations, duties, or taxes that apply.